Terms & Conditions

Refunds, Exchange & Cancellation

You have the right to cancel any order you make for any product (other than underwear, jewellery, personalised products including shirts, petwear and DVD's) purchased through the online store and you will receive a full refund.

We are unable to exchange or refund customised printed shirts or accept responsibility if a player leaves the club or changes their squad number. Personalised shirts may only be returned if faulty, unsuitable sizes cannot be returned.

If for any reason you are not satisfied with your purchase, return it to us within 28 (twenty eight) days of receipt in an unworn/unused condition for a full refund. We would advise that you send the goods by special delivery as Burton Albion FC cannot accept any responsibility for items lost in the post. When returning products to us for refund, you must pay for the appropriate postage costs. 
As we do not offer exchanges, simply return any unwanted item(s) for a refund and place a new order online for your replacement item(s).
If there is an error on our part with the order then we will refund the postage you have paid to return the item on receipt of the returned product.
If you wish to make a return then please send the product back with a covering letter (including reason for the return, your name and order number), through the post to: Club Shop, Burton Albion Football Club, Pirelli Stadium, Princess Way, Burton on Trent, DE13 0AR. Please wrap products securely and attach appropriate postage.

Should you have any queries regarding a return then please contact us via email on retail@burtonalbionfc.co.uk.

Products & Pricing

All product prices include Value Added Tax (“VAT”) where applicable. These may change in line with UK government, Customs and Excise, EU directives, and other legal interpretations issued by relevant authorities. Promotions and prices you see in the BAFC Retail store do not necessarily apply to the online store, and vice versa.

Import duties and local taxes are NOT included in the quoted price of goods being delivered. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.

We reserve the right to amend any prices without any prior notice and at any time and the right to add or withdraw any product at any time.

Stock Availability

If online store products become temporarily unavailable, we shall hold your order until we have the product back in stock and we will then mail the product to you in the usual way. In the event that an individual product becomes permanently unavailable then we will seek to offer you a suitable alternative or give you a full refund.

Shirt Personalisation

Please note, that once a shirt has been printed with a name or number it cannot be exchanged or refunded unless the shirt is deemed faulty. We are unable to provide a refund or exchange if that player leaves the Club or changes their squad number whilst still at Burton Albion Football Club.

Delivery

Your order will normally be dispatched within 7 (seven) days of placing the order. Whilst we make every effort to deliver goods within such timescales, however, some delays are inevitable. We shall not be liable for any delay that you may suffer in this regard.

Please note we only pick and despatch orders Monday-Friday. Our post is collected at 4.00pm, anything picked and despatched after 4.00pm will be delivered on the next day's collection. We pick and despatch anything ordered on Saturday & Sunday from the following Monday. 

If you have any questions about the status of your order then please email us on retail@burtonalbionfc.co.uk

We post to UK Mainland, British Isles, Europe and Rest of World.  We are authorised to share your personal information with third parties who are used to fulfil your order or satisfy our obligations to you.