- About Us
- Information
- My Account
- Customer Service
-
Choose your region
By selecting a currency you will see the equivalent prices in your preferred currency at the side of the sterling prices. You will be charged in sterling when you place an order..
Select Currency
Select Language
Sweets - Cola Bottles
Product code: SWE009
UK Standard Delivery
- Cost: £4.95 (Free on orders over £120)
- Estimated Time: 2–4 working days
- Delivered via Royal Mail or a trusted courier partner.
- Tracking details provided once your order is dispatched.
UK Express Delivery
- Cost: £6.95
- Estimated Time: 1–2 working days (Order by 1pm for same-day dispatch)
- Perfect for last-minute match prep or urgent kit needs.
Click & Collect (Club Shop)
- Cost: Free
- Estimated Time: Usually ready within 2–3 working days.
- You’ll receive an email when your order is ready for collection.
- Bring your order confirmation and ID when collecting.
International Delivery
- Currently available to selected countries.
- Cost & Time: Calculated at checkout based on destination.
- Please allow extra time for customs clearance.
Additional Information
- Working Days: Monday–Friday (excluding Bank Holidays).
- Orders placed after 1pm or on weekends will be processed the next working day.
- Delivery times may vary during peak periods (e.g., start of season, Christmas).
- You’ll receive email updates at each stage: order confirmation, dispatch, and tracking.
Missed Delivery or Issues
- If you miss your delivery, the courier will leave a card with instructions.
- For any delivery queries, contact our Customer Service Team at [insert email/phone].
Returns & Exchanges
We want you to love your purchase! If something isn’t quite right, here’s how we can help:
Returns Policy
- Timeframe: You have 28 days from the date of delivery to return items.
- Condition: Items must be unused, in original packaging, and with tags attached.
- Exclusions:
- Personalised or customised items (e.g., shirts with names/numbers)
- Undergarments or swimwear (for hygiene reasons)
- Sale items may be non-returnable (check product details)
How to Return
- Complete the Returns Form included with your order or download it from our website.
- Package your item securely and include the form.
- Send to:
Burton Albion FC Returns Department
Pirelli Stadium
Princess Way, Burton-on-Trent
DE13 0AR
- We recommend using a tracked service as we cannot be responsible for lost parcels.
- Return postage costs are the customer’s responsibility unless the item is faulty.
Exchanges
- Need a different size?
- Please return the original item and place a new order for the correct size.
- This ensures you get your replacement quickly and stock availability is guaranteed.
Refunds
- Refunds are processed within 5–7 working days of receiving your return.
- Funds will be credited to your original payment method.
- You’ll receive an email confirmation once your refund is complete.
Faulty or Incorrect Items
- If you receive a faulty or incorrect item, contact our Customer Service Team within 7 days of delivery:
- Email: [email protected]
- Phone:01283 565938
- We’ll arrange a free return and replacement or refund.
